Home / Track Your Order
Real-time status, delivery updates, and answers to common shipping questions.
Choose the option that fits how you ordered. Most customers find their order status fastest using the link in their confirmation email.
When you ordered, we sent a confirmation email with a button labeled "View your order". Click that button to see live shipping updates — no login needed.
Can't find it? Check your spam or promotions folder, or search your inbox for "aquadirectusa".
If you created an account at checkout, sign in to see all your past and current orders, tracking, and invoices in one place.
Sign inNo password? You can request a one-time login code on the sign-in page.
If you've checked your email and your account and still can't locate your order, send us a message. Include the email you used at checkout and we'll find it for you.
Contact usOr email info@aquadirectusa.com directly.
Stock covers ship within 24-36 hours of your order. Custom covers are typically 4-6 weeks from Meyco's production facility. Replacement parts and repair patches ship within 24-48 hours. You'll get a tracking number by email as soon as your order ships.
"Unfulfilled" simply means we have your order but it hasn't shipped yet. You'll see this status briefly between when you place the order and when Meyco hands it off to the carrier. Once it ships, the status changes to "Fulfilled" and you'll get a tracking link.
Check your spam, promotions, and "all mail" folders for an email from aquadirectusa at info@aquadirectusa.com. If you still can't find it, email us with the address you used at checkout — we'll resend.
If your order hasn't shipped yet, yes — contact us right away at info@aquadirectusa.com or via our Contact page and we'll work with Meyco to update or cancel it. Once shipped, contact us about returns.
All Meyco covers come with a 12-year manufacturer warranty. Contact us with your order number and photos of the issue. We handle the warranty claim with Meyco on your behalf — you don't deal with the manufacturer directly.
